About me
My name is Gaelle Henderson.
I moved to Cornwall from Kent in November 2012.
My past work experience includes Office management, Healthcare Recruitment, Administration, Customer Service and Retail.
I am a conscientious individual with a great attention to detail.
My aim is to provide professional temporary support to offices / companies suffering from staff sickness or from an overflow of administrative work, initially in Newquay and Truro
I have good organisational and time management skills.
I am able to work on my own initiative with minimal supervision.
Relevant diplomas and certificates
2013 – LAO Level 2 Certificate in Customer Service Principles
Online course - Ofqual certified
Units covered:
- Understanding the organization (rights, responsibilities, procedures…)
- Prepare to deliver excellent Customer Service (Principles of customer service, complaints handling, legislation…)
- Communication in a Customer Service role (methods, how to handle information, how to meet the needs of customers, importance of promoting and evaluating products & services)
2011 - Introduction to PR (2 days course)
The Press Association
Subjects covered:
- What is PR? Definitions and examples
- How does PR differ from advertising?
- Tools and channels – different ways of delivering effective public relations
- Press release writing – the dos and don’ts
- Building your campaign around people
- Identifying the audience and finding routes to reach them
- How to deal with the press and what makes news?
- Tips on interviews and crisis management
- Digital PR: the basics of social media
2010 - Certificate in Recruitment Practice
Recruitment & Employment Confederation (REC)
Units covered:
- Build and Sustain Relationships
- Sell Recruitment Services
- Manage the Recruitment Process
- Essential Legislation and Operational Processes
- Market the Recruitment Business
- Manage Yourself for Success
2007 - NVQ 4 in Management (RMA)
Awarded by the Institute of Leadership & Management
Units passed:
- Develop and implement operational plans for your areas of expertise
- Develop productive working relationships with colleagues and stakeholders
- Ensure Health & Safety requirements are met in your area of responsibility
- Encourage innovation in your area of responsibility
- Manage Finance for your area of responsibility
- Recruit, select and keep colleagues & stakeholders
- Promote equality of opportunity & diversity in your area of responsibility
- Manage business processes
I am happy to consider jobs for a couple of hours as well as longer contracts.
Please contact me if you would like to discuss my services and my availability.
I moved to Cornwall from Kent in November 2012.
My past work experience includes Office management, Healthcare Recruitment, Administration, Customer Service and Retail.
I am a conscientious individual with a great attention to detail.
My aim is to provide professional temporary support to offices / companies suffering from staff sickness or from an overflow of administrative work, initially in Newquay and Truro
I have good organisational and time management skills.
I am able to work on my own initiative with minimal supervision.
Relevant diplomas and certificates
2013 – LAO Level 2 Certificate in Customer Service Principles
Online course - Ofqual certified
Units covered:
- Understanding the organization (rights, responsibilities, procedures…)
- Prepare to deliver excellent Customer Service (Principles of customer service, complaints handling, legislation…)
- Communication in a Customer Service role (methods, how to handle information, how to meet the needs of customers, importance of promoting and evaluating products & services)
2011 - Introduction to PR (2 days course)
The Press Association
Subjects covered:
- What is PR? Definitions and examples
- How does PR differ from advertising?
- Tools and channels – different ways of delivering effective public relations
- Press release writing – the dos and don’ts
- Building your campaign around people
- Identifying the audience and finding routes to reach them
- How to deal with the press and what makes news?
- Tips on interviews and crisis management
- Digital PR: the basics of social media
2010 - Certificate in Recruitment Practice
Recruitment & Employment Confederation (REC)
Units covered:
- Build and Sustain Relationships
- Sell Recruitment Services
- Manage the Recruitment Process
- Essential Legislation and Operational Processes
- Market the Recruitment Business
- Manage Yourself for Success
2007 - NVQ 4 in Management (RMA)
Awarded by the Institute of Leadership & Management
Units passed:
- Develop and implement operational plans for your areas of expertise
- Develop productive working relationships with colleagues and stakeholders
- Ensure Health & Safety requirements are met in your area of responsibility
- Encourage innovation in your area of responsibility
- Manage Finance for your area of responsibility
- Recruit, select and keep colleagues & stakeholders
- Promote equality of opportunity & diversity in your area of responsibility
- Manage business processes
I am happy to consider jobs for a couple of hours as well as longer contracts.
Please contact me if you would like to discuss my services and my availability.